1. GENERAL TERMS AND CONDITIONS                                                                                                                                                                                                                         

1.1   Terms and Conditions

 

Please carefully read the following Terms of Use before using the Planetfluencebrands.co.za Website (“Site”). By accessing this Site, you agree to be bound by these Terms of Use. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. Please do not use our website if you do not agree to be bound by these Terms. Online purchases from Planetfluence Brands and/or Planetfluencebrands.co.za are subject to these Terms. Certain additional Terms below apply specifically to online purchases. We may periodically update or change the Terms, without notice. You should check them from time to time as your continued use of our website will mean you accept any updated or revised Terms.

1.2   Mailing List and Marketing

 

When you register on Planetfluencebrands.co.za or make a purchase on Planetfluencebrands.co.za, we automatically add you to our mailing list and will send you our newsletter, you are free to opt out of receiving our marketing material at any stage.

2. PRIVACY POLICY

 

Planetfluence Brands and/or Planetfluencebrands.co.za value the trust you have placed in us. As part of our relationship, we recognize and respect your privacy. That is why Planetfluence Brands and/or Planetfluencebrands.co.za are committed to protecting your privacy and using the information you share with us responsibly.

We reserve the right to modify this policy at any time, so please review it frequently. This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our personal information practices or relevant laws. When we make changes, we will post them here.

It is important that the information we have about you is accurate and up to date. If your personally identifiable information changes you may correct or update it online. We cannot be liable for any information that is inaccurate and/or obsolete.

This Privacy Statement is designed to explain, how Planetfluence Brands and/or Planetfluencebrands.co.za collect, use information and what type(s) of information we collect.

This Privacy Statement is incorporated into, and part of our Terms and Conditions, which governs your access to and use of our website in general. This Privacy Statement shall be interpreted under the laws of the Republic of South Africa, regardless of the location, residence, or nationality of individual users.

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of third-party websites or the way they use cookies and advise you to read the privacy statements of each website you visit which collects personal information.

2.1 Data Collection

 

Planetfluence Brands and/or Planetfluencebrands.co.za may collect personal information from you when you create or update a Planetfluence Brands and/or Planetfluencebrands.co.za account, enter a contest, participate in a survey or poll, shop online, check the status of an order or review order history, join our mailing list or our social networking sites, purchase and send a gift card or utilize our technical support or customer services. Categories of personal information collected include: your name, e-mail address, postal, billing and shipping address, phone number and credit card number.

2.2 Use of Collected Data

Planetfluence Brands and/or Planetfluencebrands.co.za uses the information we collect from you for the following purposes:

·         To process your order and answer your questions about the status of your order.

·         To provide you with periodic e-mails and mailings about Planetfluencebrands.co.za merchandise, services, and promotions.

·         Showing you and/or providing to you content that we think might be of interest to you and displaying content according to your preferences and our terms.

·         To send you e-mails to help us learn more about your shopping preferences.

·         To help us improve our online store and your shopping experience.

·         To provide advertisements to you about our products and services on this and other websites.

·         To analyse user traffic patterns.

·         To protect the security or integrity of our websites and our business.

·         To contact or notify you if necessary.

·         To develop new services and products.

·         To provide services to you.

·         To comply with our legal obligations, policies, and procedures.

 

2.3 Use of our creative collateral

 

You are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our rights.

2.4 Customers’ Feedback

 

We value your views, ideas, suggestions, and feedback. Please send your comments and feedback to us via e-mail to the address info@planetfluencebrands.co.za

 

3. E-COMMERCE TERMS

 

These online shopping terms and conditions apply to all purchases ordered online at www.Planetfluencebrands.co.za. Use of our online shopping website constitute your acceptance and agreement to be bound by the Terms of our website, including the additional online shopping terms below.
Product Sales and Availability

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa, unless arranged with Planetfluence Brands. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

3.1 Delivery Policy

 

·         We only ship within South Africa, unless arranged with Planetfluence Brands.

·         Delivery is via third party courier. All deliveries are sent with registered couriers and must be signed for at time of delivery.

·         By signing the delivery form, you acknowledge the receipt of the items ordered and that the quantity is correct.

·         Under some special circumstances, courier deliveries may be replaced by South African Post.

·        The delivery address cannot be changed once order(s) has been shipped.
 If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like
 your work address for delivery. If you are not home at the time of delivery additional delivery charges may apply.

·        Order cannot be cancelled once order has been shipped.
Delivery charges are determined by packing size, weight, and delivery location.

·        We do not deliver on public holidays.

·        We shall not be held liable for package loss due if the customer entered their delivery address incorrectly.

 

3.2 Pricing Policy

 

You will be charged the prices that are reflected online, subject to availability. A delivery fee will be charged for each order placed by you, delivery charges are determined by packing size, weight, and delivery location.

3.3 Refunds and Returns Policy

 

Defective items will be replaced. Planetfluencebrands.co.za will not process Refunds for incorrect purchase or change of mind. All Refund requests need to be made in writing to info@Planetfluencebrands.co.za within 7 days of purchase and shipped to us within 20 days. Should it happen that your item is defective, then you can send it back by completing the online returns form. The time period for such a return is the same as any other return – 20 days after the item was received. A replacement item will be sent to you accordingly. Should it happen that we are out of stock, then you will be contacted by Customer Service.
If Planetfluencebrands.co.za Online chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded.

3.4 Risk and Ownership

 

Risk in the products shall pass to you or your authorized representative on delivery. We will retain ownership in the products until payment has been received in full.

3.5 Stock Availability

 

We cannot always guarantee availability of stock and will endeavour to deliver a substitute line where possible if you have authorised us to do so.

3.6 Confirmation of Orders

 

Orders placed on Planetfluencebrands.co.za constitute your offer to purchase subject to these Terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order e-mail.

3.7 Colours Schemes

 

We have made every effort to display as accurately as possible
the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate

4. POLICIES ON REFUNDS AND RETURNS

 

4.1 Returns

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to quote your order number for online purchases. Should the item be out of stock at the time, the customer will be asked to choose a similar item or wait until we receive stock.

To start a return, you can contact us at info@planetfluencebrands.co.za. If your return is accepted, we will arrange for the collection of the package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@planetfluencebrands.co.za or call 064 005 3502.

 

4.2 Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please remember to do this within 14 days of receipt.

 

4.3 Exceptions / non-returnable items

Certain types of items cannot be returned for hygiene reasons unless you received defective items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

4.4 Exchanges

We will not allow exchanges for change of mind or incorrect product. Please check the product’s specifications before making a purchase. Exchanges will only be accepted when you received an incorrect item or when the item is defective.

We do not exchange items damaged due to misuse, carelessness or normal wear and tear and aging. We will only exchange items with factory faults reported within 30 days of purchase.

4.5 Cancellation of orders

 

Paid orders can be cancelled within 48 hours and the customer will be refunded. A 15% handling fee will be deducted. 

4.7 Refunds

Should you receive an item with a factory fault or any defect, and do not wish to exchange it, you will be refunded. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded via EFT on your bank account. Please include your bank details when requesting a refund in writing.  Allow 10 business days for the refund to reflect in your account.

Please note that we will not process refunds for orders that are lost or delayed by the courier service. We will send refurbishment stock if necessary. 

We will not process refunds for incorrect purchases or change of mind.

Shipping fees will not be refunded.

4.8 Gifts

 

If an item was bought as a gift and the receiver is not happy with the item, they will be asked to choose a different product with the same price. We will not process any refunds in this case. Requests for exchange must be done in writing within 10 business days of receipt.